Refund policy

At Marvellous Minifigures, we strive to provide our customers with the highest quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for details on how to return an item.

Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Items must be in their original condition, unused, and in their original packaging.

Return Process

  1. Initiate a Return:

    • Contact us via our Contact Us page, or send us an email at marvellousminifigures@mail.com to initiate the return process.
    • Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Prepare Your Return:

    • Carefully pack the item(s) in the original packaging, including any accessories, manuals, and documentation.
    • Include the proof of purchase or a copy of your order number.

  3. Ship Your Return:

    • Ship the item(s) to the following address:
      80 Pentland Avenue
      Billingham
      TS23 2RF
    • We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Please note that premium shipping costs are non-refundable. If a return is authorised, premium shipping costs may be deducted from your refund.

Exchanges

  • If you need to exchange an item for a different size, color, or model, please contact our customer service team. Exchanges are subject to product availability.
  • To expedite the exchange process, we recommend returning the original item for a refund and placing a new order for the desired item.

Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us immediately via our Contact Us page, or send an email to marvellousminifigures@mail.com.
  • We will arrange for a replacement or refund, including return shipping costs.

International Returns

  • For international returns, the customer is responsible for return shipping costs, duties, and taxes.
  • We recommend using a trackable shipping service and purchasing shipping insurance for international returns.

Contact Us

If you have any questions about our return policy or need further assistance, please contact our customer service team:

  • Email: marvellousminifigures@mail.com
  • Business Hours: 8am-8pm

Thank you for shopping with Marvellous Minifigures. We appreciate your business and are committed to providing you with the best possible experience.